Privacy notice

Which details do we get?

From the form: your name, phone number, postcode, the job you picked, your notes, the page you sent it from and when you sent it. From a phone call: your name, a number to reach you on, and any notes on the property and the job.

What do we do with them?

We ring you back, work out a price, arrange a survey and do the job if you want it done. We rely on our legitimate interest in replying to people who get in touch, and on steps you ask us to take before a contract.

Who else handles them?

Enquiries are shared only with the team who quotes for and does the work. To get there, a form passes through Cloudflare (our website host), an automation service, an online spreadsheet that records it and an email inbox. Where any of those services handle data outside the UK, the UK GDPR rules on international transfers apply. We do not sell your details, and we do not send you marketing.

How long do we keep them?

Twelve months from when you first contacted us if no job follows. If we do the work, the file stays with us for the life of the system and any further period the law sets, because refrigerant records must be held.

Do you use cookies?

Not for analytics or advertising, and our fonts are served from this site. Our host, Cloudflare, can carry out essential security checks. Sites we link to run their own privacy policies.

What are your rights?

You are entitled to a copy of your details, and to have them corrected or erased. You can also object to how they are used. Email info@leamingtonairconditioning.co.uk to do that. If our answer leaves you unhappy, you can take it to the Information Commissioner's Office.